:root{--bg:#1c1d21;--side:#121316;--card:#141518;--line:#24262b;--pill:#2a2c33;--txt:#fff;--mut:#7d808a;--blue:#0a7cff;--vio:#a855f7;--pink:#ec4899;--red:#ef4444;--grn:#22c55e;--amb:#f59e0b;--r:20px}
*{box-sizing:border-box}html,body{margin:0;height:100%}
body{background:var(--bg);color:var(--txt);font:14px/1.45 Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;-webkit-font-smoothing:antialiased}
button,input,select,textarea{font:inherit;color:inherit}
a{color:var(--blue);text-decoration:none}
.app{display:grid;grid-template-columns:260px 1fr;min-height:100vh}
.side{background:var(--side);padding:22px 14px;display:flex;flex-direction:column;gap:6px;position:sticky;top:0;height:100vh;border-right:1px solid #0d0e10}
.brand{display:flex;align-items:center;gap:10px;padding:2px 10px 18px;font-weight:700;font-size:17px;letter-spacing:.2px}
.logo{width:32px;height:32px;border-radius:10px;background:linear-gradient(135deg,var(--blue),var(--vio));display:grid;place-items:center}
.nav{display:flex;flex-direction:column;gap:4px}
.nav a{display:flex;align-items:center;gap:12px;padding:12px 14px;border-radius:14px;color:var(--mut);font-weight:600;cursor:pointer}
.nav a:hover{color:#fff}.nav a.on{background:var(--pill);color:#fff}
.nav svg{width:20px;height:20px;flex:none}
.nav .badge{margin-left:auto;background:var(--blue);color:#fff;border-radius:99px;font-size:11px;padding:1px 8px}
.grow{flex:1}
.promo{background:#fff;color:#111;border-radius:18px;padding:16px;text-align:center}
.promo b{display:block;font-size:20px;margin:6px 0 2px}.promo small{color:#666;display:block;margin-bottom:12px;line-height:1.35}
.tag{display:inline-block;background:linear-gradient(90deg,var(--blue),var(--vio));color:#fff;font-size:11px;font-weight:700;border-radius:6px;padding:2px 10px}
.btn{border:0;border-radius:99px;padding:10px 18px;font-weight:600;cursor:pointer;background:var(--pill);color:#fff;display:inline-flex;align-items:center;gap:8px}
.btn:hover{filter:brightness(1.15)}.btn.primary{background:var(--blue)}.btn.dark{background:#0b0c0e;color:#fff;width:100%;justify-content:center}.btn.ghost{background:transparent;border:1px solid var(--line)}.btn:disabled{opacity:.5;cursor:default}
.btn.sm{padding:6px 12px;font-size:12px}
.main{padding:22px 30px 60px;min-width:0}
.top{display:flex;align-items:center;gap:12px;margin-bottom:26px}
.search{flex:1;max-width:420px;background:var(--pill);border-radius:14px;padding:11px 16px;color:var(--mut);display:flex;gap:10px;align-items:center}
.search input{background:none;border:0;outline:0;width:100%}
.spacer{flex:1}
.ibtn{width:42px;height:42px;border-radius:50%;background:var(--pill);border:0;display:grid;place-items:center;cursor:pointer;color:#fff;position:relative}
.ibtn .dot{position:absolute;top:9px;right:10px;width:9px;height:9px;border-radius:50%;background:var(--red);border:2px solid var(--pill)}
.ava{width:42px;height:42px;border-radius:50%;background:linear-gradient(135deg,#f59e0b,#ec4899);display:grid;place-items:center;font-weight:700;cursor:pointer}
.hi{color:#cfd0d6}.h1{font-size:30px;font-weight:700;margin:2px 0 0}
.hdr{display:flex;align-items:flex-end;justify-content:space-between;margin-bottom:20px;gap:12px;flex-wrap:wrap}
.seg{background:var(--card);border-radius:99px;padding:5px;display:inline-flex;gap:2px;border:1px solid var(--line)}
.seg button{background:none;border:0;border-radius:99px;padding:8px 18px;color:var(--mut);font-weight:600;cursor:pointer}
.seg button.on{background:var(--pill);color:#fff}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:22px}
.card h3{margin:0 0 4px;font-size:17px;font-weight:600}
.row{display:flex;gap:18px;flex-wrap:wrap}.row>*{flex:1;min-width:280px}
.hero{display:grid;grid-template-columns:minmax(260px,1fr) 1.4fr;gap:20px;align-items:end}
.big{font-size:56px;font-weight:700;letter-spacing:-1.5px;line-height:1}
.delta{display:inline-flex;align-items:center;gap:6px;border:1px solid var(--line);border-radius:99px;padding:5px 12px;font-weight:600;margin-left:12px;font-size:13px;vertical-align:middle}
.up{color:var(--grn)}.down{color:var(--red)}
.strip{display:grid;grid-template-columns:repeat(4,1fr);border:1px solid var(--line);border-radius:16px;margin-top:22px}
.strip>div{padding:16px 20px;border-left:1px solid var(--line)}.strip>div:first-child{border:0}
.strip small{color:#cfd0d6;font-weight:600;display:block;margin-bottom:6px}.strip b{font-size:26px}
.legend{display:grid;gap:10px;margin-top:14px}.legend div{display:flex;align-items:center;gap:10px}.legend i{width:12px;height:12px;border-radius:50%}.legend b{margin-left:4px}
.chart{width:100%;height:190px}
.grid2{display:grid;grid-template-columns:1fr 1.2fr;gap:20px;margin-top:20px}
.mut{color:var(--mut)}.small{font-size:12px}
.list{display:flex;flex-direction:column}
.item{display:flex;gap:14px;align-items:center;padding:13px 4px;border-top:1px solid var(--line);cursor:pointer}
.item:first-child{border:0}.item:hover .it{color:var(--blue)}
.it{font-weight:600}
.pill{display:inline-block;border-radius:8px;padding:3px 10px;font-size:12px;font-weight:600}
.st-open{background:#0a7cff22;color:#5aa8ff}.st-in_review{background:#f59e0b22;color:#fbbf24}.st-returned{background:#22c55e22;color:#4ade80}.st-closed{background:#ffffff14;color:var(--mut)}
.cards{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:18px}
.pack{cursor:pointer;transition:.15s}.pack:hover{border-color:#3a3d45;transform:translateY(-2px)}
.bar{height:8px;background:#1f2126;border-radius:99px;overflow:hidden;margin:12px 0 6px}.bar i{display:block;height:100%;background:linear-gradient(90deg,var(--blue),var(--vio))}
.prow{border-top:1px solid var(--line);padding:18px 0}.prow:first-of-type{border:0}
.pt{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:10px}
.did{font-weight:700;font-size:15px}
.line{background:#0e0f12;border:1px solid var(--line);border-radius:12px;padding:10px 12px;display:flex;gap:10px;align-items:flex-start;margin:6px 0}
.line code{flex:1;font:12px/1.5 ui-monospace,SFMono-Regular,Menlo,monospace;color:#d6d8de;white-space:pre-wrap;word-break:break-word}
.line .lab{font-size:11px;font-weight:700;color:var(--mut);width:42px;flex:none;padding-top:2px}
.drop{border:1.5px dashed #34363d;border-radius:14px;padding:16px;text-align:center;color:var(--mut);cursor:pointer;margin-top:10px}
.drop.over{border-color:var(--blue);background:#0a7cff12;color:#fff}
.gal{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:12px;margin-top:12px}
.th{position:relative;border-radius:14px;overflow:hidden;background:#0e0f12;border:1px solid var(--line);cursor:zoom-in}
.th img{display:block;width:100%;aspect-ratio:2/3;object-fit:cover}
.th .star{position:absolute;top:8px;right:8px;width:32px;height:32px;border-radius:50%;background:#000a;border:0;color:#fff;cursor:pointer;font-size:16px}
.th .star.on{background:var(--amb);color:#111}
.th .meta{padding:8px 10px;font-size:12px;display:grid;gap:3px}
.score{position:absolute;left:8px;top:8px;background:var(--blue);border-radius:99px;font-weight:700;font-size:12px;padding:3px 10px}
.warn{color:var(--amb)}.ok{color:var(--grn)}
.chk{display:inline-flex;border:1px solid var(--line);border-radius:99px;overflow:hidden}
.chk button{background:none;border:0;padding:5px 12px;font-size:12px;font-weight:600;color:var(--mut);cursor:pointer}.chk button.on{background:var(--grn);color:#06220f}
.field{display:grid;gap:6px;margin-bottom:14px}.field label{font-size:12px;font-weight:600;color:var(--mut)}
.in,.ta{background:#0e0f12;border:1px solid var(--line);border-radius:12px;padding:11px 14px;width:100%;outline:0}.in:focus,.ta:focus{border-color:var(--blue)}.ta{min-height:90px;resize:vertical}
.msg{padding:12px 16px;border-radius:14px;background:#0e0f12;border:1px solid var(--line);margin-bottom:10px}.msg.agent{border-color:#0a7cff55;background:#0a7cff10}
.msg .who{font-weight:700;font-size:12px;margin-bottom:4px;display:flex;gap:8px;align-items:center}
.msg .body{white-space:pre-wrap;word-break:break-word}
.login{min-height:100vh;display:grid;place-items:center;padding:20px}
.login .card{width:min(420px,100%);text-align:center;padding:38px 30px}
.login .logo{margin:0 auto 18px;width:56px;height:56px;border-radius:18px}
.gbtn{background:#fff;color:#1f1f1f;width:100%;justify-content:center;padding:13px;margin-top:20px}
.err{color:#fca5a5;background:#ef444418;border:1px solid #ef444455;border-radius:12px;padding:10px;margin-top:14px;font-size:13px}
.lb{position:fixed;inset:0;background:#000d;display:grid;place-items:center;z-index:50;padding:20px;cursor:zoom-out}.lb img{max-width:95vw;max-height:92vh;border-radius:12px}
.toast{position:fixed;bottom:22px;left:50%;transform:translateX(-50%);background:#fff;color:#111;padding:11px 20px;border-radius:99px;font-weight:600;z-index:60;box-shadow:0 10px 40px #0008}
.empty{padding:36px;text-align:center;color:var(--mut)}
table{width:100%;border-collapse:collapse}td,th{text-align:left;padding:11px 8px;border-top:1px solid var(--line);font-size:13px}th{color:var(--mut);font-weight:600;border:0}
.mnav{display:none}
@media(max-width:900px){.app{grid-template-columns:1fr}.side{display:none}.mnav{display:flex;position:fixed;bottom:0;left:0;right:0;background:var(--side);border-top:1px solid #0d0e10;z-index:40;padding:6px}
.mnav a{flex:1;text-align:center;padding:8px 2px;color:var(--mut);font-size:11px;font-weight:600;border-radius:12px;cursor:pointer}.mnav a.on{background:var(--pill);color:#fff}
.main{padding:16px 16px 90px}.hero{grid-template-columns:1fr}.big{font-size:44px}.grid2{grid-template-columns:1fr}.strip{grid-template-columns:repeat(2,1fr)}.strip>div:nth-child(3){border-left:0;border-top:1px solid var(--line)}.strip>div:nth-child(4){border-top:1px solid var(--line)}.search{display:none}}

/* ---- v2: dashboard, tables, split panes, chips */
.nav a .badge{margin-left:auto}
.kpis{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:18px}
.kpi{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:18px 20px;position:relative;overflow:hidden}
.kpi small{color:var(--mut);font-weight:600;display:block;margin-bottom:8px}
.kpi b{font-size:30px;letter-spacing:-.8px;display:block;line-height:1.1}
.kpi .sub{margin-top:8px;font-size:12px;color:var(--mut)}
.kpi.warn-k b{color:var(--amb)}.kpi.bad-k b{color:#fca5a5}
.dl{font-weight:700}.dl.up{color:var(--grn)}.dl.down{color:var(--red)}
.g2{display:grid;grid-template-columns:1.5fr 1fr;gap:18px;margin-bottom:18px}.g3{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;margin-bottom:18px}.g21{display:grid;grid-template-columns:1fr 1.5fr;gap:18px;margin-bottom:18px}
.ch{display:flex;justify-content:space-between;align-items:center;margin-bottom:10px;gap:10px}.ch h3{margin:0}
.hb{display:grid;grid-template-columns:110px 1fr 56px;gap:10px;align-items:center;padding:6px 0;font-size:13px;cursor:default}
.hb.click{cursor:pointer}.hb.click:hover .nm{color:#fff}
.hb .nm{color:#cfd0d6;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.hb .tr{height:9px;border-radius:99px;background:#1f2126;overflow:hidden}.hb .tr i{display:block;height:100%;border-radius:99px;background:linear-gradient(90deg,var(--blue),var(--vio))}
.hb .vl{text-align:right;color:var(--mut);font-variant-numeric:tabular-nums}
.chip{display:inline-flex;align-items:center;gap:6px;border-radius:8px;padding:2px 9px;font-size:11.5px;font-weight:600;background:#ffffff12;color:#cfd0d6;white-space:nowrap}
.chip.g{background:#22c55e1f;color:#4ade80}.chip.a{background:#f59e0b22;color:#fbbf24}.chip.r{background:#ef444422;color:#fca5a5}.chip.b{background:#0a7cff22;color:#5aa8ff}.chip.v{background:#a855f722;color:#d8b4fe}
.tbl{width:100%;border-collapse:collapse}.tbl th{color:var(--mut);font-weight:600;font-size:12px;text-align:left;padding:8px 10px;border:0;cursor:default;white-space:nowrap}
.tbl th.s{cursor:pointer}.tbl th.s:hover{color:#fff}
.tbl td{padding:11px 10px;border-top:1px solid var(--line);font-size:13px;vertical-align:middle}
.tbl tr.rw{cursor:pointer}.tbl tr.rw:hover td{background:#ffffff08}
.num{font-variant-numeric:tabular-nums;text-align:right}
.tools{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-bottom:14px}
.tools .in{width:auto;min-width:200px;flex:1;max-width:340px}
.tog{background:var(--card);border:1px solid var(--line);color:var(--mut);border-radius:99px;padding:8px 14px;font-weight:600;cursor:pointer}.tog.on{background:var(--pill);color:#fff;border-color:#3a3d45}
.split{display:grid;grid-template-columns:minmax(300px,420px) 1fr;gap:18px;align-items:start}
.split .lst{max-height:calc(100vh - 210px);overflow:auto;padding-right:4px}
.oc{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:14px 16px;margin-bottom:10px;cursor:pointer}
.oc:hover{border-color:#3a3d45}.oc.on{border-color:var(--blue);background:#0a7cff10}
.oc .t{display:flex;justify-content:space-between;gap:8px;font-weight:700}
.oc .s{color:var(--mut);font-size:12px;margin:3px 0 8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.chips{display:flex;gap:6px;flex-wrap:wrap}
.fl{display:flex;gap:8px;align-items:flex-start;padding:9px 12px;border-radius:12px;background:#ef44441a;color:#fca5a5;font-size:13px;margin-bottom:6px}
.fl.w{background:#f59e0b1a;color:#fbbf24}
.kv{display:grid;grid-template-columns:120px 1fr;gap:6px 12px;font-size:13px}.kv span:nth-child(odd){color:var(--mut)}
.tl{border-left:2px solid var(--line);margin-left:6px;padding-left:16px}.tl div{position:relative;padding:5px 0;font-size:13px}.tl div:before{content:"";position:absolute;left:-22px;top:11px;width:8px;height:8px;border-radius:50%;background:#3a3d45}
.tl .src{color:var(--mut);font-size:11px;text-transform:uppercase;letter-spacing:.06em;margin-right:6px}
.th2{border:1px solid var(--line);border-radius:12px;padding:10px 12px;margin-bottom:8px;background:#0e0f12}
.mail{border:1px solid var(--line);border-radius:12px;margin-bottom:8px;background:#0e0f12}.mail>.mh{padding:10px 12px;cursor:pointer;display:flex;justify-content:space-between;gap:8px}
.mail .mb{padding:0 12px 12px;white-space:pre-wrap;word-break:break-word;font-size:13px;display:none}.mail.open .mb{display:block}
.mail .mm{border-top:1px solid var(--line);padding:10px 0}.mail .mm b{font-size:12px}
select.in{appearance:none;padding-right:30px;background-image:linear-gradient(45deg,transparent 50%,#7d808a 50%),linear-gradient(135deg,#7d808a 50%,transparent 50%);background-position:calc(100% - 17px) 50%,calc(100% - 12px) 50%;background-size:5px 5px;background-repeat:no-repeat}
.dg{display:grid;grid-template-columns:repeat(auto-fill,minmax(190px,1fr));gap:14px}
.dc{background:var(--card);border:1px solid var(--line);border-radius:16px;overflow:hidden;cursor:pointer}.dc:hover{border-color:#3a3d45}.dc.on{border-color:var(--blue)}
.dc img{display:block;width:100%;aspect-ratio:2/3;object-fit:cover;background:#0e0f12}
.dc .m{padding:10px 12px}.dc .m b{display:block;font-size:13px}.dc .m small{color:var(--mut)}
.modal{position:fixed;inset:0;background:#000b;z-index:55;display:grid;place-items:center;padding:20px}
.modal .box{background:var(--card);border:1px solid var(--line);border-radius:22px;padding:24px;width:min(720px,100%);max-height:92vh;overflow:auto}
.pop{position:fixed;top:0;right:0;bottom:0;width:min(560px,100%);background:var(--side);border-left:1px solid var(--line);z-index:55;padding:22px;overflow:auto;box-shadow:-20px 0 60px #0008}
.sync{color:var(--mut);font-size:12px;display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--grn)}.dot.s{background:var(--amb)}
@media(max-width:1100px){.kpis{grid-template-columns:repeat(2,1fr)}.g2,.g21,.g3,.split{grid-template-columns:1fr}.split .lst{max-height:none}}
*{scrollbar-width:thin;scrollbar-color:#2a2c33 transparent}
.lst::-webkit-scrollbar,.box::-webkit-scrollbar,.pop::-webkit-scrollbar{width:8px}.lst::-webkit-scrollbar-thumb,.box::-webkit-scrollbar-thumb,.pop::-webkit-scrollbar-thumb{background:#2a2c33;border-radius:8px}
.chatwrap{display:grid;grid-template-columns:280px 1fr;gap:18px;height:calc(100vh - 170px);min-height:480px}
.chatside{overflow:auto}.chatmain{display:flex;flex-direction:column;min-height:0;padding:0;overflow:hidden}
.chatlog{flex:1;overflow:auto;padding:20px;display:flex;flex-direction:column;gap:12px}
.bub{max-width:82%;padding:12px 14px;border-radius:16px;white-space:pre-wrap;word-break:break-word;font-size:14px;line-height:1.5}
.bub.me{align-self:flex-end;background:var(--blue);color:#fff;border-bottom-right-radius:4px}.bub.ai{align-self:flex-start;background:#23252b;border-bottom-left-radius:4px}
.bub.tool{align-self:flex-start;background:#0e0f12;border:1px solid var(--line);color:var(--mut);font:12px ui-monospace,monospace}
.chatin{display:flex;gap:10px;padding:14px;border-top:1px solid var(--line)}.chatin textarea{flex:1;min-height:46px;max-height:160px;resize:none}
.ag{display:flex;gap:10px;align-items:center;padding:10px 12px;border-radius:14px;cursor:pointer;border:1px solid transparent}.ag:hover{background:#ffffff08}.ag.on{background:var(--pill);border-color:#3a3d45}
.ag .av{width:34px;height:34px;border-radius:50%;background:linear-gradient(135deg,var(--blue),var(--vio));display:grid;place-items:center;font-weight:700;font-size:13px}
.pulse{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--amb);animation:pl 1s infinite}@keyframes pl{50%{opacity:.25}}
body.pop-mode .side,body.pop-mode .mnav,body.pop-mode .top{display:none}body.pop-mode .app{display:block}body.pop-mode .main{padding:16px}body.pop-mode .chatwrap{height:calc(100vh - 110px)}
.fab{position:fixed;right:24px;bottom:24px;width:56px;height:56px;border-radius:50%;border:0;background:linear-gradient(135deg,var(--blue),var(--vio));color:#fff;display:grid;place-items:center;cursor:pointer;box-shadow:0 10px 30px #0a7cff55;z-index:40}.fab:hover{transform:scale(1.06)}@media(max-width:800px){.fab{bottom:76px}}
.ag{flex-wrap:wrap}

/* design review modal */
.modal.dz{align-items:center}
.dzbox{width:min(1100px,100%)!important;padding:18px!important}
.dzgrid{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,1fr);gap:18px;align-items:start}
.dzleft{display:grid;place-items:center;background:#0e0f12;border-radius:14px;min-height:240px}
.dzimg{max-width:100%;max-height:68vh;object-fit:contain;border-radius:12px;cursor:zoom-in}
.dzinfo{max-height:68vh;overflow:auto;padding-right:6px}
.dzbar{display:flex;align-items:center;gap:10px;margin-top:14px;padding-top:14px;border-top:1px solid var(--line);flex-wrap:wrap}
.btnchip{cursor:pointer;border:1px solid var(--line);background:#16171b;color:var(--tx,#e8e8ec)}.btnchip:hover{border-color:#ef4444;color:#fff}.btnchip:disabled,.btn:disabled{opacity:.45;cursor:default}
@media(max-width:820px){.dzgrid{grid-template-columns:1fr}.dzimg{max-height:46vh}.dzinfo{max-height:none}}

.subj{background:none;border:0;color:#7dd3fc;font:inherit;font-weight:600;cursor:pointer;padding:0}.subj:hover{text-decoration:underline}.btnchip.on{background:#0a7cff33;border-color:#0a7cff;color:#fff}

/* email colours: customer vs us */
.mail .mm{border-top:0;border-left:3px solid transparent;border-radius:10px;padding:10px 12px;margin:8px 0}
.mail .mm.cust,.lg.cust{border-left-color:#38bdf8;background:#38bdf812}.mail .mm.ours,.lg.ours{border-left-color:#a3e635;background:#a3e63514}
.mail .mm.cust b{color:#7dd3fc}.mail .mm.ours b{color:#bef264}.mail .mm .txt{margin-top:4px}
.lg{display:inline-block;width:10px;height:10px;border-radius:3px;margin:0 4px 0 8px;border-left:0!important}.lg.cust{background:#38bdf8}.lg.ours{background:#a3e635}
.composer{margin-top:10px;padding:12px;border:1px dashed #3a3d46;border-radius:12px;background:#0b0c0f}.composer .ta{margin:8px 0 0}
.ours-box{border-color:#a3e63555;background:#a3e63510}

/* sliding range pill */
.seg.sl{position:relative}
.seg.sl .slide{position:absolute;top:5px;bottom:5px;left:5px;width:0;border-radius:99px;background:var(--pill);transition:transform .28s cubic-bezier(.4,0,.2,1),width .28s cubic-bezier(.4,0,.2,1);z-index:0;pointer-events:none}
.seg.sl button{position:relative;z-index:1;transition:color .2s}
.seg.sl button.on{background:none;color:#fff}
#app main>div,.main>div{transition:opacity .2s}
@media(max-width:1100px){.kpis{grid-template-columns:repeat(2,1fr)!important}}

.mail .mm .txt{line-height:1.55;font-size:13.5px;overflow-wrap:anywhere}
.mail .mm .txt.clamp{max-height:9.5em;overflow:hidden;-webkit-mask-image:linear-gradient(#000 70%,transparent);mask-image:linear-gradient(#000 70%,transparent)}

.mail .mm.auto{border-left-color:#6b7280;background:#ffffff08}.mail .mm.auto b{color:#9ca3af}
.mail .mm .txt.clamp{max-height:13.5em}